Contact Us
Got a question about one of our reviews, spotted something out of date, or want to suggest a new online casino we should look at? This is the page for that. carnivoraforum.com is run by a small editorial team, and we read everything that comes through — even if we can't always reply individually.
What we can help with
Before you reach out, it's worth knowing what falls inside our remit and what doesn't. We're an independent comparison and review site — we don't operate any casino, hold any player funds, or process deposits and withdrawals ourselves. That means we can't resolve account issues, release your winnings, or reverse a bonus decision made by an operator.
Here's what we're genuinely able to help with:
- Corrections to bonus terms, ratings, or details on any of our review pages
- Questions about how we rank or assess new online casinos
- Feedback on the site itself — broken links, confusing pages, missing information
- Suggestions for casinos or topics you'd like to see covered
- General queries about how online casino licensing, RTP, or payment processing works
What to contact the casino operator about instead
Some issues sit with the casino, not with us, and getting in touch with the operator directly will always be faster:
- Account and login problems — password resets, verification (KYC) delays, or locked accounts
- Deposits and withdrawals — payment status, processing times, or missing funds
- Bonus disputes — wagering requirement queries or a bonus that hasn't been credited
- Self-exclusion requests — casinos handle these directly and are required to act on them
Every licensed casino publishes its own support contact — usually live chat or email — on its site. If you're unsure whether an operator is legitimate before you contact them, our casino reviews page is a good place to check licensing and reputation first.
Before you get in touch about a specific casino
A few quick checks can save you a round trip:
- Re-read the bonus terms on the operator's own promotions page — wagering requirements, game restrictions and expiry dates are usually spelled out there
- Confirm the site uses HTTPS encryption and lists a valid gaming licence, typically in the footer
- Check whether identity verification is outstanding — most withdrawal delays come down to unconfirmed KYC documents
- Log into your account to see if there's a message from support explaining a hold or delay
If you've done all that and still think we've got something wrong on our end — an outdated offer, an incorrect rating, or a dead link — that's exactly the kind of thing we want to hear about.
Responsible gambling support
If you're contacting us because gambling has stopped being enjoyable, or is affecting your finances, work or relationships, please don't wait to reach out for help. Our Responsible Gambling page has information on setting deposit and time limits, self-exclusion programs, and national support organizations that can help — including free, confidential services available across the US.
A note on who we are
carnivoraforum.com doesn't accept bets, hold customer funds, or operate as a licensed gambling business. We're a research and comparison resource, and where we link to an online casino, that relationship may involve a commission if you sign up — this never affects how we rate or rank an operator. You can read more about how we work on our About Us page, and our Terms and Conditions set out the rest of the detail.
We aim to reply to genuine editorial queries and corrections as promptly as we can, though response times will vary depending on volume. Thanks for taking the time to read our reviews — and for telling us when we've missed something.